Customer Care

Wheeling, Illinois based home exteriors company A.B. Edward Enterprises; Inc. has a full-time “Customer Care Representative” position available immediately. Please visit www.abedward.com for more information on our company, products and services.  No phone calls please.

NOTE: Siding and Roofing Experience is Mandatory for this Job.

CUSTOMER CARE REPRESENTATIVE JOB DESCRIPTION:

The Customer Care Representative is responsible for maintaining a positive relationship with customers and to assist customers. In this position you must use customer retention techniques to ensure that our customers feel valued and listened to, help resolving their issues, and promoting company goals and objectives.

*Experience in home exteriors market and/or construction is a major plus.

JOB PURPOSE
Provide front-line customer support in a leading North Shore home exteriors company.

• Take inbound calls from customer base
• Create a case by logging customer calls into CRM software
• Identify customer concerns and issues
• Address issues by answering questions, troubleshooting and assigning to scheduling
• Follow up to ensure customer issues are addressed
• Make follow up calls to ensure customer is satisfied

JOB REQUIREMENTS

Candidate Traits

• Ability to work in fast paced environment
• Have great character and work great with a team
• Strong communication skills
• Strong listening skills
• Knowledge of the Chicagoland area
• Pleasant and personable approach addressing customers and co-workers
• Honest, reliable and trustworthy character
• Strong organizational skills and scheduling process

Customer Focused

• Works hard to ensure complete customer satisfaction
• Shows empathy and understanding of customer concerns
• Recognizes customer needs and issues
• Willingness to accept and take ownership of customer issues

Knowledge and Understanding of:

• Microsoft Office Products (Outlook, Excel, Word)
• Use of CRM systems (We utilize MarketSharp)

Work Hours:

7:00am – 4:00pm Monday – Friday

Salary:

Salary is based on experience

Interested Candidates:

Email us your resume and cover letter to tom@abedward.com with subject line “CUSTOMER CARE REPRESENTATIVE”